The role

As our Junior Customer Success Manager, you’ll be the go-to person for many of our amazing customers.

Your role will be to ensure they get maximum value from Insites, feel supported, and stay for the long haul. You’ll manage onboarding, training, and engagement, helping smaller accounts directly and supporting the wider team with bigger customers.

This is a great opportunity to grow into a fully-fledged CSM role in a fast-paced SaaS environment where you’ll be learning and developing every day.

Your responsibilities

• Own and grow relationships with small to mid-size customers
• Deliver seamless onboarding and training experiences
• Help customers get the most out of Insites, proactively spotting upsell opportunities
• Collaborate with Sales and Product to make sure the customer's voice is always heard
• Keep our CRM and support systems up-to-date with customer insights
• Support feature education through webinars, documentation, and direct comms
• Champion customer stories through reviews, testimonials, and case studies

What we're looking for

• 2+ years experience in a customer-facing SaaS role
• Excellent communication skills - you’re naturally warm and trustworthy
• Tech-savvy with the ability to explain complex ideas simply
• Organised with strong time management and autonomy
• Familiar with tools like Hubspot, Intercom, Slack & Linear
• Bonus: experience working with digital marketing or agency clients

Why you'll love working at Insites

• Remote working with flexible hours to suit your lifestyle (option to work in the Derby office if you’d prefer) 
• Quarterly team meet ups / innovation days at our head office in Derby
• Work with a smart, friendly team who genuinely care about the work (and each other)
• Real career progression - grow as we grow 
• We celebrate wins, share knowledge, and back each other all the way

Benefits

🏖️ Holiday allowance - 25 days + bank holidays 

💪 Wellness and gym membership budget

🎁 Birthday present 

💻 MacBook Air + £1500 home office set up 

💰 Potential for bonuses (if all our hard work pays off!)

Ready to be part of a SaaS company that's making noise in the digital marketing world?

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